Refund and Returns
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Return Eligibility (Limited Basis)
We maintain a strict return policy for all electronic items. Returns are only accepted for devices with a serious and irreversible quality defect that prevents the device from functioning as intended and cannot be fixed by troubleshooting or repair. Items must be returned in their original packaging with all included components and accessories.
Timeframe for Returns
You must submit a return request within seven (7) calendar days of the delivery date. Requests received after this period will be denied.
Special Requirement for Direct-Write 3D Printers
Important: Before returning your direct-write 3D printer, you must contact us first. Our technical support team is happy to troubleshoot your issue, as many problems can be resolved without a return. Unauthorized returns may be refused or subject to processing delays.
Return Shipping Costs
The customer is responsible for all costs associated with shipping the product back to us for a return or exchange. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items like 3D printers, as we are not responsible for items lost or damaged in return transit.